Frequently Asked Questions
Are your BT21 plush toys official?
Yes. All our BT21 plush toys are 100% official and authentic.
What are the delivery times?
[TO BE COMPLETED: delivery times by zone]
What are the delivery charges?
[TO BE COMPLETED: table + free delivery threshold]
Can I return an item?
Yes, you have 14 days (30 business days) to change your mind. See our returns policy.
How can I track my order?
A tracking link will be sent to you by email once your order has shipped. See Order Tracking.